Returns & Refunds

You may return any item within 14 days of delivery for a refund or exchange. This includes your 7-day cooling-off right under section 44 of the ECT Act.

Items must be unworn, unwashed, undamaged and returned with original tags and packaging. Items that are worn, altered or damaged after delivery cannot be accepted.

Email minoku.apperal@gmail.com or WhatsApp +27 67 932 2306 with your name, order details and reason for return. We will reply with return instructions. Unless the item is faulty, return delivery is at your cost.

If you receive a defective or incorrect item, tell us within 14 days with photos. In line with the Consumer Protection Act we will repair, replace or refund it, and cover the return delivery cost. Defects must not be caused by misuse or normal wear.

You may cancel an order before it is dispatched for a full refund. If we cancel your order (for example because an item is unavailable), you will receive a full refund.

Once we receive and inspect your return, approved refunds are paid to the original payment method (or to your bank account for EFT orders) within 10 business days. Original delivery fees are refunded only for faulty or incorrect items.

Minoku (Pty) Ltd (trading as MINOKU), registration number 2025/867729/07, 1 Cederberg Street, Ryterwag, Cape Town. Email minoku.apperal@gmail.com · Phone/WhatsApp +27 67 932 2306.